PB
Peter B

1 reviews | Active since Sept 2016

11 Oct 2016, 22:13

Change of debit order not done, debits not going through

<p>On the 5th of July I sent Lindi Madondo an email after speaking with her over the phone regarding a debit order switch. As usual she asked for a bank confirmation letter and I sent it to her, my problem is that one of the debit orders has not been going through. I am sure Sanlam will say it's my bank or something like that.</p> <p> </p> <p>I don't understand how an individual would mess with something as important as a funeral plan. Can someone please assis with this ASAP.</p>

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Replies (2)
Sanlam
Sanlam's reply11 Oct 2016, 22:35
Official

We acknowledge receipt of your complaint and apologise for any inconvenience. We'll investigate your case tomorrow urgently and will provide feedback to you directly.

Regards

Client Relations

Sanlam
Sanlam's reply13 Oct 2016, 11:40
Official

Good day

We have been informed that one of our Sanlam Sky Consultants made contact with you yesterday. She confirmed that she will forward you policy information.

Regards

Client Relations