Centriq insurance administrator is the worst

I've heard this claim being escalated multiple times, and I was assured I'd receive a callback, but nothing has been done. It feels like no one is taking accountability. One consultant says one thing, another says something different,here’s no consistency or structure. I'm frustrated with the lack of follow through and clear communication. I need a proper resolution instead of being passed around without action.

I need a clear timeframe for when I’ll be contacted. I've waited multiple times with no follow-up. Please provide and be more specific to ensure someone takes accountability for this issue.

Good day, if my claim requires urgent attention, why is there still no clear timeframe? It feels like I’m not making any progress, as your colleagues have told me the same thing before. I need a definite update and proper follow-through to ensure this matter is finally resolved.

No one has reached out to me yet, despite this matter being marked as urgent. If it’s truly urgent, why is there no action? I need clarity on when I’ll receive a response, as the delay contradicts the urgency stated. Please provide a concrete update as soon as possible.

No one has reached out to me despite the assurance from your side.

The same agent I spoke to two days ago called me back, but I needed a manager or team leader, not just someone repeating that my issue has been escalated. What difference does that actually make? I expected real action or a resolution, not just another confirmation that it's in progress. I need someone with authority to address the issue properly, not just pass it along again.

Thank you for assisting but I'll be happy when everything is resolved.

I am disappointed with the service and turnaround time regarding my claim. Despite assurances that it would be resolved today, I was informed at the last minute that payment will only be made on Friday. This delay is unacceptable, as I was expecting timely processing based on the original commitment. The lack of clear communication and failure to meet the promised deadline has caused unnecessary frustration. I expect better efficiency and transparency in handling claims. Kindly expedite the payment or provide a valid explanation for the delay. Prompt resolution would be greatly appreciated to avoid further inconvenience.

I have not received any email from sanlam gap. Please confirm if it has been sent and provide the necessary details. The delay in communication is concerning, and I would appreciate a prompt response to clarify the status of my claim.

The incompetence of Sanlam Gap agents is unacceptable, as they fail to provide accurate information, causing delays and frustration. Poor communication, missed deadlines, and lack of accountability reflect unprofessional service. Clients deserve efficient assistance, yet agents fail to meet expectations, leading to unnecessary inconvenience and dissatisfaction. Urgent improvement is needed. I don't think they understand how dissatisfied I am I'm moving my business somewhere else. The same person from the 1st day is assessing this escalation what a smack in the face and pathetic because she doesn't evens have a clue what's going on. She literally asked my didnt thry get back to me !!!!

Thank you for your response. You previously confirmed that the claim would be processed and paid on the morning of 05/03/2025. However, no payment has been received, and there has been no further communication regarding the claim. Kindly provide an urgent update on the status and reasons for further delay as this is now two days after turn around time. Your prompt response would be appreciated.

I have not received any communication from sanlam gap on email at all I've said this from day one .if I do not call in no one makes contact with me!!!!

The advised query has been successfully resolved, thanks to Tafita Mashiane’s outstanding commitment to customer service. Tafita went above and beyond to prioritize my needs, ensuring a seamless and satisfactory experience. Her dedication, professionalism, and proactive approach truly exemplify exceptional service. Her efforts not only addressed the issue efficiently but also left a lasting positive impression. Thumbs up to Tafita for consistently exceeding expectations and putting me first I asked so glad that you resolved my problem in literally a few hours you serve a 5 star rating⭐️⭐️⭐️⭐️⭐️