Caution on taking a funaral policy from Sanlam.

So guys, if I can caution you on taking out a funeral policy from Sanlam please listen to my story. My father passed away almost a month now on the 30th July 2021. I battled to get him out the government mortuary and this took me almost 3 weeks. On Friday the 13th August I went to Sanlam to submit our claim for his funeral policy to pay out so that we can cremate him and was promptly helped by one of the consultants who was in the office and went out of his way to help me with the claim. On Monday the 15th August 2021 I submitted all the documentation including the death certificate and was assured that Sanlam would contact me soonest. I received one email after I send a complaint to their complaints department and was assured that they are handling the claim on the 20th August. Its now the 23 August and still nothing has been resolved or claim paid out. Its been all together a week and no one knows how much longer it will take as we are receiving NO FEEDBACK. So you will just have to stay nice and cold in your freezer until Sanlam gets their act together and hopefully pay out to have you cremated. The scary thing is that my father has been a client of Sanlam since 1995. Take it from me rather take a policy out from AVBOB and have the piece of mind that you will be cremated within 48Hours, I was thinking about a Sanlam funeral policy but after this experience there is NO WAY. KEEP UP THE EXCILENT WORK SANLAM.