RC
Rob C
1 reviews | Active since Dec 2018
15 Jul 2025, 15:40
Caution before signing any debit orders as you will pay but NEVER get update or see anyone again
Sadly products was sold to me and my wife, and they gladly take the money every month but never have I heard a word after signing the payment debit orders. I attempted to email around 2 weeks ago and my emails all are returned, seems the broker that was so keen to sign have moved on and never informed clients or handed account over and no follow up. I will be cautious before signing anything with this company, as yes it is an employee but the company should have measures in place to prevent this from happening considering it is not considered a small company, and we all already know how ***** insurance can be, I am not even dead yet and struggle to get any action on my accounts
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Replies (2)
Sanlam's replyOfficial
15 Jul 2025, 15:49Good afternoon Rob
We are sorry to learn of your negative experience and would like to assist.
Please send us a private reply with the policy/plan number(s) in question.
Should you not have it, please provide us with the wording as it appears next to these deductions on your bank statement(s).
Kindly include the amounts being deducted.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your negative experience and would like to assist.
Please send us a private reply with the policy/plan number(s) in question.
Should you not have it, please provide us with the wording as it appears next to these deductions on your bank statement(s).
Kindly include the amounts being deducted.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
Sanlam's reply15 Jul 2025, 15:49
Official
Good afternoon Rob
We are sorry to learn of your negative experience and would like to assist.
Please send us a private reply with the policy/plan number(s) in question.
Should you not have it, please provide us with the wording as it appears next to these deductions on your bank statement(s).
Kindly include the amounts being deducted.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your negative experience and would like to assist.
Please send us a private reply with the policy/plan number(s) in question.
Should you not have it, please provide us with the wording as it appears next to these deductions on your bank statement(s).
Kindly include the amounts being deducted.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Jul 2025, 08:18Thank you for this information, Rob.
We have relayed your request to Sanlam Trust (Capital Legacy).
Regards
Sanlam Client Care
We have relayed your request to Sanlam Trust (Capital Legacy).
Regards
Sanlam Client Care
Sanlam's reply16 Jul 2025, 08:18
Official
Thank you for this information, Rob.
We have relayed your request to Sanlam Trust (Capital Legacy).
Regards
Sanlam Client Care
We have relayed your request to Sanlam Trust (Capital Legacy).
Regards
Sanlam Client Care