Catastrophic customer service Sanlam indie

1.Very poor decisions made to cut out all calls to sanlam indie. Only watsapp, ai chatbot or e mail based client service. 2. They promise to respond on your query within 4 hours. This is false. They failed to do this today

3. Dont waste your time with thier Watsapp and chatbot if you have policy change or an involving query. They will refer you to send them an e mail and again promise you a response within 4 hours where again they fail you. Happened to me today

4. I don't know how Sanlam indie can possibly help the older demographic as they fail to help a tech savvy young person like myself. I believe the move to cancel call based client care is pre mature because nothing they have seems to work, from email to watsapp to chatbots on line.

5. Catastrophic client service. I am simply cancelling my life cover and moving to a reliable responsible company that I can call, and that does not have such a concerning reputation ( Sanlam has a larger amount of poor scores here on hello petter than good scores)