Cashback Query - Awful Experience from Tebogo Masikela - Customer Services

I sent through cashback claim at 11:20 and received 527886 as a reference. The email confirmed a turnaround time for a response of 3 hours. It’s 15:32 and I have been on the phone call with Tebogo Masikela from Customer Services who reports to Nonny Motau for 22 minutes and counting. Not helpful. So defensive when asked questions and to confirm what he says in writing to the initial email. What a terrible way to service clients! Utterly appalling by how the consultant spoke. It’s as if one is done a favour. I still don’t know whether all docs are in order and don’t even know when the cashback will be paid. Such makes me wonder what an awful experience one will go through at claim’s stage for death.