KG
Kholiswa G

1 reviews | Active since Sept 2023

06 Sept 2023, 15:18

CASH BACK PAYMENT ON LIFE COVER

I'm due for my cash back on my life cover after 5 years and it's been three weeks now since I submitted the forms that they required.

They're service is very poor and they are ***********. You speak with one consultant and she tells you this and when you speak to another consultant he/she tells you something different. Some consultants don't even know what I'm talking about and don't even know about the cash back that's due to me on my life cover after five years.

I would like my cash back to be paid to me immediately.

I don't want to hear any stories now.

Just pay my money.

0
Replies (4)
Sanlam
Sanlam's reply06 Sept 2023, 15:24
Official
Good afternoon Kholiswa

We apologise for your service experience and will be sending you a Private reply.

Regards
Sanlam Client Care
KG
Kholiswa G's update06 Sept 2023, 15:42
Reviewer Update
*** - POLICY NUMBER - SP ***4
Sanlam
Sanlam's reply06 Sept 2023, 15:44
Official
Thank you Kholiswa

We have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply07 Sept 2023, 14:19
Official
Good day Kholiswa

We have received confirmation that feedback was provided to you via email.

Regards
Sanlam Client Care