CASH BACK NOT PAID SINCE NOV 2022!TALK ABOUT SERVICE

I have a life cover and a funeral cover with Sanlam. Bad customer service, its quite shocking . I have a cash back that was paid in half and when I want the rest, all I get is "we will call you back , yes we see it ". This issue has been going since 2022 Nov till today . I have no faith in Sanlam and would not recommend it to anyone. All I want is my refund. If I could honestly, I would cut all ties with SANLAM . just pay that cash back into the policy please . This is so unnecessary!