Cash back delayed

Your client portal is not effective at all. Nothing shows the progress of the claim nor email that keeps clients in the loop.

The initial claim on the client portal was done on 29 December 2023. I had to make a follow-up call on 03 January 2024, hoping you would speed the process but that did not help. I wonder if it is worth it to stay and keep my policies after 12 years 🤔.

In case you are not in touch with your competition out there, some of them do payouts in 24 hours. Nine days later still nothing was done!!!! on such a small amount. How much more do you struggle when it comes to big payouts!!!!