ZN
Zikhona N
1 reviews | Active since Oct 2019
12 Jan 2022, 11:43
Cash back claim
I have been a member of Channel Life since January 2007. Sanlam took over, am not sure the date but I was fine with it. When I took the policy I was told every 5 years of not claiming I will receive cash back which was okay until now, when I called to enquire they are telling me now I have already taken the cash back in 2017 & its only available for 5years & 10 years. I find that very strange since I haven't made any claim on my policy since the day I took it.
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Replies (2)
Sanlam's replyOfficial
12 Jan 2022, 12:20Dear Zikhona
We acknowledge your complaint.
The same was sent to the relevant department for urgent handling.
Their office will make contact shortly.
Kind regards
Client Relations
We acknowledge your complaint.
The same was sent to the relevant department for urgent handling.
Their office will make contact shortly.
Kind regards
Client Relations
Sanlam's reply12 Jan 2022, 12:20
Official
Dear Zikhona
We acknowledge your complaint.
The same was sent to the relevant department for urgent handling.
Their office will make contact shortly.
Kind regards
Client Relations
We acknowledge your complaint.
The same was sent to the relevant department for urgent handling.
Their office will make contact shortly.
Kind regards
Client Relations
Sanlam's replyOfficial
12 Jan 2022, 13:13 Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply12 Jan 2022, 13:13
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations