mN
monwabisi N
1 reviews | Active since Sept 2015
06 Sept 2022, 16:41
Cash back blunder
I was suppose to get a cash back 1 September 2022, The claim was submitted on time but today I was told that the claim is on complaints department. Because I put in that complaint on their Portal asking them when is my money getting deposited in my account. I just see from other reviews that it is Assupol norm to Lie to their clients. Mr.M.M.Nyingwa
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
07 Sept 2022, 05:07Good day Monwabisi, thank you for your review. My apology for any inconvenience caused by this matter. We will look into this and send further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply07 Sept 2022, 05:07
Official
Good day Monwabisi, thank you for your review. My apology for any inconvenience caused by this matter. We will look into this and send further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Best regards,
mN
monwabisi N's updateReviewer Update
08 Sept 2022, 07:37today is Thursday 2022-09-08 and I still have not received my cash back from Assupol life.
Now let me explain what is happening at the moment. On Tuesday morning this week I looked at the Assupol client portal and found out that my claim was saying that it was in progress, Good news I thought. On Wednesday the Assupol showed that the claim was completed, so the next thing I should be receiving payment. No cash back was received. Today I again looked at the Assupol client portal and saw that it said that payment was made on the 31 August 2022.
There is not even a single soul that is phoning me to find out if my complaint was resolved or not.
Mr.M.M.Nyingwa. ***
Now let me explain what is happening at the moment. On Tuesday morning this week I looked at the Assupol client portal and found out that my claim was saying that it was in progress, Good news I thought. On Wednesday the Assupol showed that the claim was completed, so the next thing I should be receiving payment. No cash back was received. Today I again looked at the Assupol client portal and saw that it said that payment was made on the 31 August 2022.
There is not even a single soul that is phoning me to find out if my complaint was resolved or not.
Mr.M.M.Nyingwa. ***
mN
monwabisi N's update08 Sept 2022, 07:37
Reviewer Update
today is Thursday 2022-09-08 and I still have not received my cash back from Assupol life.
Now let me explain what is happening at the moment. On Tuesday morning this week I looked at the Assupol client portal and found out that my claim was saying that it was in progress, Good news I thought. On Wednesday the Assupol showed that the claim was completed, so the next thing I should be receiving payment. No cash back was received. Today I again looked at the Assupol client portal and saw that it said that payment was made on the 31 August 2022.
There is not even a single soul that is phoning me to find out if my complaint was resolved or not.
Mr.M.M.Nyingwa. ***
Now let me explain what is happening at the moment. On Tuesday morning this week I looked at the Assupol client portal and found out that my claim was saying that it was in progress, Good news I thought. On Wednesday the Assupol showed that the claim was completed, so the next thing I should be receiving payment. No cash back was received. Today I again looked at the Assupol client portal and saw that it said that payment was made on the 31 August 2022.
There is not even a single soul that is phoning me to find out if my complaint was resolved or not.
Mr.M.M.Nyingwa. ***
Sanlam's replyOfficial
08 Sept 2022, 08:30Good day, thank you for the additional comments. My sincerest apology again for the poor service experience. We confirm that the claim will be paid today, to show in your account later this afternoon or tomorrow morning by the latest. Please note that cashback claims are usually paid in 7 working days. Regards, Assupol Complaints Manager.
Best regards,
Sanlam's reply08 Sept 2022, 08:30
Official
Good day, thank you for the additional comments. My sincerest apology again for the poor service experience. We confirm that the claim will be paid today, to show in your account later this afternoon or tomorrow morning by the latest. Please note that cashback claims are usually paid in 7 working days. Regards, Assupol Complaints Manager.
Best regards,
mN
monwabisi N's updateReviewer Update
08 Sept 2022, 13:31Assupol complaints Manager, that is where I have a problem, because in July 2022 I put a cash back claim on 01 July 2022 and received payments on 04 July 2022.
Same claim different Policies and different outcome, REALLY!!!
Which means that it would be safe for me to say that you also don`t known if I will receive the cash back or not. Tomorrow you could say system failure.
Same claim different Policies and different outcome, REALLY!!!
Which means that it would be safe for me to say that you also don`t known if I will receive the cash back or not. Tomorrow you could say system failure.
mN
monwabisi N's update08 Sept 2022, 13:31
Reviewer Update
Assupol complaints Manager, that is where I have a problem, because in July 2022 I put a cash back claim on 01 July 2022 and received payments on 04 July 2022.
Same claim different Policies and different outcome, REALLY!!!
Which means that it would be safe for me to say that you also don`t known if I will receive the cash back or not. Tomorrow you could say system failure.
Same claim different Policies and different outcome, REALLY!!!
Which means that it would be safe for me to say that you also don`t known if I will receive the cash back or not. Tomorrow you could say system failure.
Sanlam's replyOfficial
08 Sept 2022, 13:57Good day, thank you for the response. We will provide the proof of payment as soon as it becomes available, as mentioned above. Regards
Best regards,
Sanlam's reply08 Sept 2022, 13:57
Official
Good day, thank you for the response. We will provide the proof of payment as soon as it becomes available, as mentioned above. Regards
Best regards,
mN
monwabisi N's updateReviewer Update
09 Sept 2022, 06:43Complaints Manager, Money Dololo in my account.
Is the ship sinking?
Is there money by Assupol as one of your staff said Yesterday you have a backlog in paying people their claims.
🤦
Is the ship sinking?
Is there money by Assupol as one of your staff said Yesterday you have a backlog in paying people their claims.
🤦
mN
monwabisi N's update09 Sept 2022, 06:43
Reviewer Update
Complaints Manager, Money Dololo in my account.
Is the ship sinking?
Is there money by Assupol as one of your staff said Yesterday you have a backlog in paying people their claims.
🤦
Is the ship sinking?
Is there money by Assupol as one of your staff said Yesterday you have a backlog in paying people their claims.
🤦
Sanlam's replyOfficial
09 Sept 2022, 07:04Good day Monwabisi, please see my direct e-mail to you sent a few minutes ago to explain the payment status. I will make sure to keep you informed and send feedback to your direct e-mail address. Regards,
Best regards,
Sanlam's reply09 Sept 2022, 07:04
Official
Good day Monwabisi, please see my direct e-mail to you sent a few minutes ago to explain the payment status. I will make sure to keep you informed and send feedback to your direct e-mail address. Regards,
Best regards,
mN
monwabisi N's updateReviewer Update
09 Sept 2022, 10:26Are we then hiding something because as of this morning my phone software gave me problems. I have nothing to hide send whatever you sent on my e-mail here so I can have a look at it or phone me.
mN
monwabisi N's update09 Sept 2022, 10:26
Reviewer Update
Are we then hiding something because as of this morning my phone software gave me problems. I have nothing to hide send whatever you sent on my e-mail here so I can have a look at it or phone me.
Sanlam's replyOfficial
09 Sept 2022, 10:31Hi, I share your frustration with this matter and confirm that I am still eagerly waiting for feedback from our claims and finance management teams on the confirmation of payment of the benefits. They were made aware of the urgency. My humble apology.
Best regards,
Sanlam's reply09 Sept 2022, 10:31
Official
Hi, I share your frustration with this matter and confirm that I am still eagerly waiting for feedback from our claims and finance management teams on the confirmation of payment of the benefits. They were made aware of the urgency. My humble apology.
Best regards,