Capitec and Sanlam refuse to release my funeral death benefit claim

I am still unable to bury my brother, today marks day 15 of an unpaid claim that i submitted with Capitec bank on 21 May. I was informed today that Sanlam is the one that has extended my validation days by a further 14 days after the initial 14 days. I never signed a funeral cover policy with Sanlam but with Capitec. If the claim does not pay out by tomorrow i will take my brother's corpse to Capitec’s KwaDwesi branch and they will bury him themselves since they are his true family and not me!