RB
Rick B
1 reviews | Active since Jan 2025
30 Apr 2026, 15:21
Can't login to review my tax certificate
I have been trying to login to my profile to access my tax certificate as tax season will be with us shortly and it has been frustrating since they made changes to it , I can't seem to login and it keeps sending round and round the same error, and I have been a client of there's for years. It's really pathetic
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
30 Apr 2026, 15:31Good afternoon, Rick
We sincerely apologise for your service experience.
We sincerely apologise for your service experience.
Please send us a private reply with your policy number or ID number so that we may assist you further.
Once we have received this information, we will escalate the matter for the necessary assistance.
Please be assured that any information you provide will be used solely for the purpose of resolving this matter.
Regards,
Sanlam Client Care
Sanlam Client Care
Sanlam's reply30 Apr 2026, 15:31
Official
Good afternoon, Rick
We sincerely apologise for your service experience.
We sincerely apologise for your service experience.
Please send us a private reply with your policy number or ID number so that we may assist you further.
Once we have received this information, we will escalate the matter for the necessary assistance.
Please be assured that any information you provide will be used solely for the purpose of resolving this matter.
Regards,
Sanlam Client Care
Sanlam Client Care
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Rick B's updateReviewer Update
30 Apr 2026, 15:36***
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Rick B's update30 Apr 2026, 15:36
Reviewer Update
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Rick B's updateReviewer Update
30 Apr 2026, 15:37***
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Rick B's update30 Apr 2026, 15:37
Reviewer Update
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Sanlam's replyOfficial
30 Apr 2026, 15:47Hello Rick,
Thank you for providing us with the information and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for providing us with the information and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply30 Apr 2026, 15:47
Official
Hello Rick,
Thank you for providing us with the information and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for providing us with the information and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 May 2026, 16:11Hello Rick
This is just to confirm that you have been contacted.
Regards
Sanlam Client Care
This is just to confirm that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply04 May 2026, 16:11
Official
Hello Rick
This is just to confirm that you have been contacted.
Regards
Sanlam Client Care
This is just to confirm that you have been contacted.
Regards
Sanlam Client Care