CN
Cobus N
1 reviews | Active since Aug 2011
31 May 2024, 12:51
Can't be bothered
On 23 May 2024 I submitted a complaint to Client Services regarding the ******** sharing of private financial information to a third party, a very serious matter indeed. Glacier seems to disagree, as more than a week later I have had no feedback apart from the standard acknowledgment of receipt. If this is how serious Glacier views important legislation it is time to invest somewhere else.
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
31 May 2024, 13:10Good afternoon
We are sorry to learn of your service experience and have requested urgent assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have requested urgent assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply31 May 2024, 13:10
Official
Good afternoon
We are sorry to learn of your service experience and have requested urgent assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have requested urgent assistance from the responsible team.
Regards
Sanlam Client Care
CN
Cobus N's updateReviewer Update
31 May 2024, 13:15Is it practice to reveal my name in a reply?
CN
Cobus N's update31 May 2024, 13:15
Reviewer Update
Is it practice to reveal my name in a reply?
Sanlam's replyOfficial
31 May 2024, 13:25Hello there
Yes, we do address you by the name under which you posted your review.
Regards
Sanlam Client Care
Yes, we do address you by the name under which you posted your review.
Regards
Sanlam Client Care
Sanlam's reply31 May 2024, 13:25
Official
Hello there
Yes, we do address you by the name under which you posted your review.
Regards
Sanlam Client Care
Yes, we do address you by the name under which you posted your review.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Jun 2024, 09:49Good day Cobus
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Sanlam's reply04 Jun 2024, 09:49
Official
Good day Cobus
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
CN
Cobus N's updateReviewer Update
07 Jun 2024, 17:20Apart from the fact that I had to use this platform to get Sanlam to respond to my query, it would also seem that Sanlam is far too quick to make light of a very serious matter, dismissing any wrongdoing by one of their brokers without supplying me with any concrete feedback - and in a condescending tone of voice as well. Goodbye Sanlam.
CN
Cobus N's update07 Jun 2024, 17:20
Reviewer Update
Apart from the fact that I had to use this platform to get Sanlam to respond to my query, it would also seem that Sanlam is far too quick to make light of a very serious matter, dismissing any wrongdoing by one of their brokers without supplying me with any concrete feedback - and in a condescending tone of voice as well. Goodbye Sanlam.
Sanlam's replyOfficial
08 Jun 2024, 11:38Good day Cobus
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
RegardsSanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
RegardsSanlam Client Care
Sanlam's reply08 Jun 2024, 11:38
Official
Good day Cobus
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
RegardsSanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
RegardsSanlam Client Care
Sanlam's replyOfficial
10 Jun 2024, 09:41Good morning Cobus
We have received feedback that you have been assisted with this matter.
Regards
Sanlam Client Care
We have received feedback that you have been assisted with this matter.
Regards
Sanlam Client Care
Sanlam's reply10 Jun 2024, 09:41
Official
Good morning Cobus
We have received feedback that you have been assisted with this matter.
Regards
Sanlam Client Care
We have received feedback that you have been assisted with this matter.
Regards
Sanlam Client Care
CN
Cobus N's updateReviewer Update
10 Jun 2024, 09:44'Assisted' is not quite the correct word to use here and I will be moving all my investments from Sanlam and also referring this matter to the regulator and ombudsman.
CN
Cobus N's update10 Jun 2024, 09:44
Reviewer Update
'Assisted' is not quite the correct word to use here and I will be moving all my investments from Sanlam and also referring this matter to the regulator and ombudsman.
Sanlam's replyOfficial
10 Jun 2024, 10:04Hello Cobus
Thank you for the feedback.
We are sorry to learn that you feel this way.
Regards
Sanlam Client Care
Thank you for the feedback.
We are sorry to learn that you feel this way.
Regards
Sanlam Client Care
Sanlam's reply10 Jun 2024, 10:04
Official
Hello Cobus
Thank you for the feedback.
We are sorry to learn that you feel this way.
Regards
Sanlam Client Care
Thank you for the feedback.
We are sorry to learn that you feel this way.
Regards
Sanlam Client Care