Can't access my funds since December!

Been with Sanlam for years, they changed some of their tech and I have been unable to access my profile due non receipt of an OTP I couldn't transact in my unit trust SINCE DECEMBER 2023. I got emails telling me to do a million things and none of the up to 30 emails and subsequent calls more than 40 calls made a difference, for months. Eventually I was told that my profile has been deleted, and a new one on secure services has been created. Again same issue. finally today i am able to log in, it requires that I load documents which I do and..now I must wait even longer for them to auth it and for me to access my funds. Since December? Your agents are good but stuck with a faulty system. Basic tech like the drop down not letting you type a location you must scroll through all the countries on earth to get to your selected option. Truely awful experience.