Cannot withdraw from RA and not working.

I would like to withdraw my RA but was told I could not as its over a certain amount. I have been retrenched and cannot afford to make any payments on the policy.I am sure the Sanlam can make exceptions on the payments on the RA,as we are not living in normal times.Alot of us have lost jobs and are struggling to make end meets....but we have money that cannot be touched.There is other companies that have paid policies out due to the covid pandemic.Please try and think about other options for us to access the money.