Cannot bury my father 1-5 days for my funeral claim to pay out

On the 27th of September my father passed away. I submitted my claim documents to Sanlam on the 3rd. After being told my claim would pay out in 48hours ,I later received a call talking about 1-5 days. My father's funeral arrangements have to be made!!!! I have paid these policies for over 3years for this very moment. Yet, I'm told I will missy father's funeral.

I am beyond appalled!!!! What was the point of having funeral cover if it could not bury my father in time. I won't even mention the treatment at the Sanlam Head Office Walk in centre, they are cold and speak down to client. I understand that the people who take out your policies are not very learners however, being disrespectful is unacceptable. No one even acknowledged the fact that if lost my father.

I want feedback on my claim!!!! SP***2 and SG***4. SUMAYA MARIE THE MANAGER is useless