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JF
JOHAN F

1 reviews | Active since Mar 2009

17 Nov 2023, 16:34

Cannot activate my credit card

I received my credit card that i need to activate

i phoned 5 times, and got cut off during the process by your system.

Eventually I spoke to an agent, but got cut off before i could activate this.

Is this the service i can expect by using this credit card. I am not impressed; this is my first contact as well.

0
Replies (11)
Sanlam
Sanlam's reply17 Nov 2023, 16:38
Official
Good day Johan 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Moneysaver.

 Regards
 Sanlam Client Care
Sanlam
Sanlam's reply20 Nov 2023, 11:28
Official
Good day Johan 
This is to confirm that the consultant has sent you an SMS as they are unable to reach you via call.

Regards
Sanlam Client Care
JF
JOHAN F's update20 Nov 2023, 12:09
Reviewer Update
The consultant sent a sms without trying to contact me. I did not receive any phone call or correspondence whatsoever. THAT IS A LIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This is not resolved. I also did reply to the sms.
Take note that this card is useless due to the fact that it is not activated. If this is not resolved by the end of the week, you can send a courier to collect the card and refund me with the costs.
Sanlam
Sanlam's reply20 Nov 2023, 12:40
Official
We have requested that you be contacted via email for further communication.

Regards
Sanlam Client Care
JF
JOHAN F's update20 Nov 2023, 14:37
Reviewer Update
I also sent an email with the history of my complaint. Let's see if anyone will respond
Sanlam
Sanlam's reply20 Nov 2023, 14:41
Official
Thank you for confirming.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply21 Nov 2023, 11:37
Official
Good day Johan

This is to confirm that your email has been responded to.

Regards
Sanlam Client Care
JF
JOHAN F's update22 Nov 2023, 05:26
Reviewer Update
Yes, one email and no further response.

Another day passed without anybody trying to call me. Clearly customer service is not one of your strong points.
Sanlam
Sanlam's reply22 Nov 2023, 08:04
Official
Good day Johan

We apologise for the delay in response to your emails. We are following up with the relevant department.

Regards
Sanlam Client Care 
JF
JOHAN F's update22 Nov 2023, 10:59
Reviewer Update
The card is eventually activated. Thank You!
Sanlam
Sanlam's reply22 Nov 2023, 11:27
Official
Thank you for confirming.

Regards
Sanlam Client Care