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Thabiso L

1 reviews | Active since Oct 2024

26 Aug 2026, 18:34

Cancelling funeral policy

2 months now I’ve been sending documents for my funeral cover to be cancelled/closed and nothing yet it’s so annoying dealing with unprofessional behaviour I sent a request on the 8th of July 2026 and documents were requested and Turn around time was supposed to be 14 days. 14 days passed and I sent documents, I sent documents also month end of July still nothing

0
Replies (6)
Sanlam
Sanlam's reply27 Aug 2026, 07:53
Official
Good day Thabiso

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care
TL
Thabiso L's update27 Aug 2026, 09:18
Reviewer Update
Policy No. ***- ***
Sanlam
Sanlam's reply27 Aug 2026, 09:24
Official
Thank you for providing the policy number, Thabiso.

We have escalated the matter to the responsible department for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Aug 2026, 14:08
Official
This is to confirm that you were contacted.

Regards
Sanlam Client Care
TL
Thabiso L's update01 Sept 2026, 07:26
Reviewer Update
It’s so annoying that every month I have to deal with this, I got an email that my policy hasn’t been ****in cancelled and I have been asking almost every day that please cancel my policy for months now. Today I got debited and declined because I transferred all my money from my cheque acc to my savings account as I knew that assupol has the most *********** people now im busy paying for charges I don’t know because of the decline. I want this matter resolved today and all the debit order fees to be paid back I can’t be livingy life paying debit orders for ****
Sanlam
Sanlam's reply01 Sept 2026, 08:39
Official
Good day Thabiso

We are sorry to hear that this has not been resolved yet. We have referred your complaint to Sanlam Assupol.

Regards
Sanlam Client Care