cancelled policy 3 months ago but dololo

Item: Sanlam
Rating: 1
Author: mahasela E

I cancel a policy on 23 January 2022 via email and received the acknowledgement ,the deduct in February 2022 I thought my form is not yet processed the deduct again in March ,worse part BANK says they can reverse that deduction. does this mean I m stacked with this company ?can Sanlam refund me for February and March and cancel my policy?

Helpful (0)

Replies (3)

Sanlam's replyOfficial

16 Mar 2022, 12:17

Good day Mahasela

We acknowledge your complaint.

The same has been referred to Sanlam Sky fir urgent handling.

Their office will make contact soon to resolve the matter.

Kind regards

Client Relations

Sanlam's reply16 Mar 2022, 12:17

Official

mahasela E's updateReviewer Update

18 Mar 2022, 09:39

Good say
what is the turnaround time ? no contact yet from your company
is there anything I can do resolve from my side?

mahasela E's update18 Mar 2022, 09:39

Reviewer Update

Good say
what is the turnaround time ? no contact yet from your company
is there anything I can do resolve from my side?

Sanlam's replyOfficial

18 Mar 2022, 12:06

Dear Mahasela

Please accept our apology for not being contacted sooner. We received feedback that one of our consultants called you and confirmed that they are looking into your matter. They will provide you with further feedback.

Regards
Sanlam Client Relations

Sanlam's reply18 Mar 2022, 12:06

Official