Cancelled Investment Account/ Poor Client Service

<p>Last week I cancelled my Sanlam Tax Free Investment Account, as their returns are not that great when compared to its competitors and the fact that their contact centre staff are not helpful and you hold on the hold for about 20minutes before you get assisted. </p> <p>Eventually I spoke to someone who sent me the forms for cancelling my investment account, I returned all signed documentation back to Sanlam where I received an email and it stated that they were working on my request and it should be sorted by the 7th of April, now this morning I get a text and my account has been debited. I want to know how is my account being debited? Caus according to me it should not be debited as I have put through a request to cancel that account. </p> <p> </p> <p>I would like for my funds to be returned back into my account.</p> <p> </p> <p>Thanks</p>