Cancellatio/REFUND

Sanlam Gap cover unpleasant service!!! i have never dealt with such incompetence. i don't know how many times I have called Sanlam call centre wrt a cancellation of our gap cover. I'm flabbergasted at the service i keep on receiving since joining. Few weeks ago i called the call centre wrt our cancellation and I was told it was cancelled from inception date and a refund is processed. we checked our payslip there's no refund. this morning i called to query the refund spoke to Tumi who placed me on hold for more than 5 mins.. as I'm writing this complaint im placed on hold and been on this call from 8.45am, im sure your agents can do better, i have never experienced such for a big company like SANLAM. policy number SAN***6