Cancellation / Withdrawal experience TERRIBLE!

I have been unemployed since May and ever since then I have been trying to cancel my policy and withdraw the balance, but have had no joy from the agents.

Every person I speak to tells me something else every time, but only when I call them to ask if everything is fine, every time needing to get this document and that proof, multiple times. Sanlam has been taking my money for 3 months, whilst I don't even have an income. I have tried to be patient with them but I cannot believe the lack of valuable feedback from Sanlam, now I have to get everything redone because the dates are too old!!

It concerns me that a business would behave like this when