JW
Jaco W
1 reviews | Active since Sept 2017
07 May 2021, 15:40
CANCELLATION REQUEST IGNORED BY COMPLAINTS DEPARTMENT
Good day, CANCELLATION REQUEST Please CANCEL policy AL*** with IMMEDIATE EFFECT & FULL REFUND.
PS. My previous request on 18 March was ignored.
Kind Regards, HM Wagner
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Sanlam's replyOfficial
07 May 2021, 15:59Good day Jaco, thank you for your review. We confirm that the policy was cancelled in March but unfortunately it was not in time to prevent a premium deduction from your salary. A refund is in process and should be paid in 7 working days, as confirmed in our direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply07 May 2021, 15:59
Official
Good day Jaco, thank you for your review. We confirm that the policy was cancelled in March but unfortunately it was not in time to prevent a premium deduction from your salary. A refund is in process and should be paid in 7 working days, as confirmed in our direct e-mail. Regards, Assupol Complaints Manager