SK
Simethemba K
1 reviews | Active since May 2020
01 Oct 2020, 11:05
Cancellation request
I took a funeral policy with sanlam but because of lock down I realized that I will not be able to afford it, called the call center and requested to cancel, was sent a form which I filled and emailed back but for some reason they still debited my account, I'm disappointed
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Replies (2)
Sanlam's replyOfficial
01 Oct 2020, 11:33Dear Simethemba
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply01 Oct 2020, 11:33
Official
Dear Simethemba
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
02 Oct 2020, 14:33Dear Simethemba
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply02 Oct 2020, 14:33
Official
Dear Simethemba
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations