Hellopeter
Share Your Experience
KN
Karabo N

1 reviews | Active since Jan 2021

19 May 2025, 15:24

Cancellation of Service

I called in and spoke to a very lovely lady. I was interested in a service which after further considering my affordability I can no longer afford. After calling the call centre I wasn't helped. Please cancel the funeral cover.

0
Replies (17)
Sanlam
Sanlam's reply19 May 2025, 15:49
Official
Hello Karabo

We are sorry to hear this and have arranged for assistance from Sanlam Sky.

Regards
Sanlam Client Care
KN
Karabo N's update19 May 2025, 20:06
Reviewer Update
Hi,
I will wait for their call.
Sanlam
Sanlam's reply20 May 2025, 11:13
Official
Good day Karabo

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care
KN
Karabo N's update06 Nov 2025, 09:46
Reviewer Update
Good day,

I'm really angry at this incompetence from Sanlam, after I spoke to them in May 2025, today I discover you're *****ing my money after cancelling you with you as I said that I did not agree to anything with that lady and you're still taking my money.

I want my money back.

Karabo Nxele


Sanlam
Sanlam's reply06 Nov 2025, 10:05
Official
Good morning, Karabo

We are sorry to hear about this and have escalated the matter to Sanlam Sky for their assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply06 Nov 2025, 11:34
Official
Hello Karabo

Sanlam Sky has sent you an email.

Please be so kind as to reply to it for any further assistance you require.

Regards
Sanlam Client Care
KN
Karabo N's update06 Nov 2025, 13:04
Reviewer Update
Hi,
Please don't insult me, I stated that I received a call from someone that mislead to a policy or policies I did not want and I later on, on the same forum expressed that I did not agree to taking anything from Sanlam as she pretented to do a quote for me. I called to cancel and I was told that my money would be refunded after the debit order went through.

Now you have the audacity to make it seem like it was my fault.

Please refund my money or I will contact the ombudsman.

Kind regards,

Karabo Nxele
Sanlam
Sanlam's reply06 Nov 2025, 13:08
Official
Hello Karabo

We have relayed your message to Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply07 Nov 2025, 10:17
Official
Hello Karabo

Sanlam Sky has informed us that they have been in touch with you again.

Regards
Sanlam Client Care
KN
Karabo N's update07 Nov 2025, 15:08
Reviewer Update
No one has contacted me. Please use ***
KN
Karabo N's update10 Nov 2025, 13:12
Reviewer Update
Hi Sanlam,

Please do not say that you have been in touch, you have only emailed me and nothing was resolved. I need my money back and if this is not resolved by Friday. I promise that I will get the ombudsman involved. My number is ***
Sanlam
Sanlam's reply10 Nov 2025, 13:18
Official
Hello Karabo

Please reply to the email you have received from Sanlam Sky for further assistance.

This way you are communicating directly with the Complaints Officer involved with this matter.

Regards
Sanlam Client Care
KN
Karabo N's update14 Nov 2025, 15:07
Reviewer Update
Hi Penny,

Thank you for response, I'm glad I will never have to deal with this again. When reading this letter no where it talks about my refund for all the months my money has been deducted.


Kind regards,

Karabo Nxele
KN
Karabo N's update09 Dec 2025, 09:14
Reviewer Update
Hi Sanlam,

I was told to email my bank statements with all the transactions to prove that my money is still being taken even after I was promised that the everything was cancelled for the third time.

Please reply to my email I sent. I need my monies back.
KN
Karabo N's update10 Dec 2025, 09:03
Reviewer Update
This is frustrating, because the complaint agent Penny is not responding to my emails.
I feel cheated out of my hard earned money.
Sanlam
Sanlam's reply10 Dec 2025, 09:30
Official
Hello Karabo

We have followed up with Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Dec 2025, 12:29
Official
Hello Karabo

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care