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NM
Nanaki M

1 reviews | Active since Oct 2023

30 Apr 2026, 16:06

Cancellation of policy

I cancellated the policy that was opened without my knowledge last year december . But till now they have been deducting my money so i need my money back since from december till now

0
Replies (11)
Sanlam
Sanlam's reply30 Apr 2026, 16:28
Official
Good afternoon, Nanaki

We apologise for your service experience and have requested the responsible department to look into the matter and contact you Monday.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply30 Apr 2026, 16:31
Official
Good afternoon, Nanaki

We sincerely apologise for your service experience and understand the inconvenience this may have caused. 

Please be assured that we have requested the responsible department to look into the matter and they will contact you on Monday to assist further.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply04 May 2026, 11:37
Official
Good day, Nanaki

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
 
Regards
Sanlam Client Care 
NM
Nanaki M's update13 May 2026, 19:08
Reviewer Update
Im still waiting till today and i want my money from December till April please. I cancellated this policy long time
Sanlam
Sanlam's reply14 May 2026, 07:54
Official
Good morning, Nanaki

Thank you for your message.

We are sorry to learn that this matter has not yet been resolved.

Have you responded to the email you have received from Sanlam Sky?

Regards
Sanlam Client Care
NM
Nanaki M's update28 May 2026, 19:09
Reviewer Update
Till today im still waiting for my refund for the policy I cancelled on December

Sanlam
Sanlam's reply29 May 2026, 06:45
Official
Hello Nanaki

We are sorry to learn that you have still not received the refund and have followed up with Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply29 May 2026, 17:09
Official
Hello Nanaki,

We have received feedback that Sanlam Sky has been in touch with you via email. Please respond to the email for further assistance. 

Regards
Sanlam Client Care
NM
Nanaki M's update01 Jun 2026, 10:23
Reviewer Update
Morning
I haven't received my refund till today
Your customer service is very poor since December till today I'm disappointed
NM
Nanaki M's update04 Jun 2026, 13:54
Reviewer Update
I have learnt that sanlam is going to refund me onr premium and other premiums will not be paid. But I cancelled the policy on the 2 of December 2025

So I want to understand should involve lawyers because it's been for a very long time im really tired

Regards
ND Mataboge
Sanlam
Sanlam's reply04 Jun 2026, 13:57
Official
Good day, Nanaki

Please respond to the email from Sanlam SKY for further assistance. 

Regards
Sanlam Client Care