Cancellation of policies and payment of my contribution as promised from Sanlamsky

I have send cancellation email on the 18th of June 2021 and I was send cancellation form on 22nd of June 2021. On 24th June 2021 I send documents as requested to cancel three of my policies with Sanlam Sky. On 22nd June 2021 in reply of my email I have received a letter of cancellation from Nkateko Lucky Shivambu Head of Operation that state that my policies will be back dated from 01/12/2020, and the cancellation was done. To my surprise till today I am struggling to get the policies to be cancelled. I have called several times . on the 4th of November 2021 I had Ms.Thato Smith who said she had escalated the matter to relevant department. On the 9th of November 2021 she rep**** that she still waiting for respond. But on the 15th November 2021 the two of three policies deducted money from my bank. on the 16th November2021 I called Sanlam to refund my money. the person who(she) answered the call said the have nothing to do. They are waiting for the relevant department to pay. These is my information I have send Sanlamsky CANCELLATION OF A POLICY Could you please cancel the following policies with immediate effect . Of Mr. Dimakatso Mosito ID No. ***. 1. Sanlam sky SA***8 2. Sanlam sky SA***4 3. Sanlam sky DS***7

Please will you please help me to get my money paid as promised and the policies been cancelled. Regards Mosito D.L.