Cancellation of Investment

Since the 26th of June, I have been trying to cancel the investment I have taken at Sanlam.. they called on Friday the 29th saying I should bring a proof of residence to a nearby branch and I did. I waited and there was nothing!! No call, nothing.

I went again on the 6th only to find out the proof of residence on a bank statement, they dont use. I provided another one, a different proof of residence but still there money hasn't gotten through. Whats really frustrating is lack of communication.

I have to spend money to travel and see whats the delay and all that. Sanlam please give me my money!!