Cancellation Ignored & Unauthorized Debits – Extremely Disappointed

I formally requested cancellation of my policies with Assupol Life in December 2025. In January 2026, they acknowledged my request and asked me to complete a cancellation form, which I submitted on 08 January 2026.

Despite complying with all their requirements, my account was still debited in January and February 2026.

I followed up on 21 January and again on 24 January 2026. My emails were ignored.

Samuel Mabunda, Specialist – IL Client Services Liaison, failed to get back to me despite multiple follow-ups. It is extremely disappointing that a “specialist” does not respond to clients or resolve matters efficiently.

Because of these unnecessary debits, other debit orders on my account have now bounced, causing financial strain and inconvenience.

I am still waiting for: • Confirmation that my policies have been cancelled • A refund for the January and February debits • An explanation for the lack of response

Based on this experience, I would not recommend Assupol to any friends or family.