Hellopeter
Share Your Experience
RM
Rantau M

1 reviews | Active since Jul 2025

04 Jul 2025, 11:21

Canceling my policies

All I want is to ca9 my policies but they are ignoring my emails, it's been 4 days sending

0
Replies (14)
RM
Rantau M's update04 Jul 2025, 11:23
Reviewer Update
Cancel

Sanlam
Sanlam's reply04 Jul 2025, 11:31
Official
Good day Rantau, we have received your request and escalated it to our admin team to process. Regards, Assupol Complaints Manager
RM
Rantau M's update04 Jul 2025, 14:18
Reviewer Update
The problem is I've been sending emails, you don't reply
Sanlam
Sanlam's reply04 Jul 2025, 14:46
Official
Our apology, our administration management team has been informed and we will provide further feedback to your direct email as soon as possible
RM
Rantau M's update07 Jul 2025, 10:25
Reviewer Update
Good day
It's Monday and still no feedback
Sanlam
Sanlam's reply07 Jul 2025, 10:30
Official
Good day, please refer to our e-mail sent to your email address on Friday, with subject line: Complaint #901731 C*** - RE Maile - AL***, AL*** 
RM
Rantau M's update07 Jul 2025, 10:40
Reviewer Update
But it's just a ticket number, after all emails I've sent, I only receive ticket numbers,, Please please cancel them today
RM
Rantau M's update07 Jul 2025, 10:48
Reviewer Update
I did send 3 emails on different dates, but still you've been ignoring them.
Sanlam
Sanlam's reply07 Jul 2025, 11:03
Official
Did you receive our e-mail we resent this morning, to ask you to complete and return cancelation forms?
Sanlam
Sanlam's reply07 Jul 2025, 11:20
Official
We have also requested our cancelation team to urgently assist with the termination of the policies.
RM
Rantau M's update07 Jul 2025, 12:48
Reviewer Update
No, I did not receive any email
Sanlam
Sanlam's reply07 Jul 2025, 13:11
Official
Your cancellation request has been sent for processing.
RM
Rantau M's update07 Jul 2025, 14:33
Reviewer Update
There are two(2) policies, all of them must be cancelled
Sanlam
Sanlam's reply07 Jul 2025, 14:34
Official
Noted