Canceled policy

2021 December contacted sanlam sky via email wanting to cancel my policy, no 1 attended to my email, i then made a phone call... cancelation forms were send, i filled them in and send back no 1 attended my email, made a phone call again spoke to a different person in January 2022 because im not getting any response the lady helped me to cancel policy email received and sms, 26 February 2022 money was deducted after i have hustled to get this policy canceled now they take my money, phone again they giving me stories with their system mind you all the people gave different information every time i make a phone call, so now i want my money back.