Cancelation of wrong policy

I have been Sanlam's client for over 10 years now, and what they have done to me I do not believe..on the 11 of Janthis year I contacted sanlam, regarding the cancelation of the policy I took in December, n I asked the lady I spoke too, to also help me with the policy number since I do not know which one is which from my payslip.. The lady I spoke too, advised that I were to fill in a form, which ofcourse made sense, then she sent me a form with the wrong policy number..I signed the form and returned it to them only to find out that she gave me the wrong policy number.. the number she gave, was the one for my funeral policy, that i took 10 years ago..as I'm speaking, the lady from complaints is covering for her and telling me that she will have to listen to the recording again, even after I forwarded her the same email that was sent to me, she said she has meetings to attend..

As I'm speaking I do no longer have funeral policy due to sanlam. If I were to die today I will be stranded.

I'am sooo deeply hurt by their services