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JL
Joanne L

1 reviews | Active since Nov 2022

16 May 2026, 12:41

Cancel policy

Cancelled a policy with the company via email but still deducted from my persal.

0
Replies (8)
Sanlam
Sanlam's reply16 May 2026, 13:05
Official
Good day Joane,

We apologise for your recent service experience. Your feedback is important to us, and we have escalated the matter to the relevant department for assistance. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply18 May 2026, 15:50
Official
Good afternoon, Joanne

We have received feedback that Sanlam Sky has sent you an email and that the matter is receiving attention.

Regards
Sanlam Client Care
JL
Joanne L's update29 Jun 2026, 10:32
Reviewer Update
Still waiting for my June refund....got a message that funds were deposited but still nothing on my side
Sanlam
Sanlam's reply29 Jun 2026, 10:36
Official
Good day, Joanne

Kindly be advised to liaise directly with the consultant currently assisting you with this matter, as they are best positioned to provide you with the most accurate update and guidance.

Regards
Sanlam Client Care
JL
Joanne L's update03 Jul 2026, 07:38
Reviewer Update
Only one premium has been returned yesterday, no answers as to the other policy
Sanlam
Sanlam's reply03 Jul 2026, 07:54
Official
Good day, Joanne

Kindly be advised to liaise directly with the consultant currently assisting you with this matter, as they are best positioned to provide you with the most accurate update and guidance.

Regards
Sanlam Client Care
JL
Joanne L's update03 Jul 2026, 08:37
Reviewer Update
I did, no response
Sanlam
Sanlam's reply03 Jul 2026, 13:10
Official
This is to confirm that feedback was provided to you.

Regards
Sanlam Client Care