KM
Kgothatso M
1 reviews | Active since Jun 2023
16 Jun 2023, 21:23
CANCEL MY POLICY NOW!!!
I received a call last week for a quotation and then I asked the consultant to call me back this week because I was about to join a meeting, only for the idiot to go ahead with the subscription without my consent, what's worse is that I've been trying to call ASSUPOL for 3 consecutive days and I was on hold for more than 30 mins on all 3 occasions and no one answered. This just made it clear that I shouldn't be having a policy with a company that doesn't value their customers.
When I requested call backs from the website, I was met with rude consultants who hung up every time I asked them to cancel this policy that I did not give consent to. CANCEL THAT POLICY NOW!!!!
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Replies (1)Sanlam's replyOfficial
17 Jun 2023, 08:17Good day Kgothatso, we have received your complaint in our *** mailbox and on Hello Peter and will provide further assistance and correction of this matter as soon as possible. Our further feedback will be sent to your direct e-mail address. My apology for any inconvenience caused. Regards, Assupol Complaints Manager
Sanlam's reply17 Jun 2023, 08:17
Official
Good day Kgothatso, we have received your complaint in our *** mailbox and on Hello Peter and will provide further assistance and correction of this matter as soon as possible. Our further feedback will be sent to your direct e-mail address. My apology for any inconvenience caused. Regards, Assupol Complaints Manager
