Cancel and still pay
I phoned Sanlam SKY on behalf of my client and received confirmation that two policies were canceled, only one is still active. As per the wishes of our Client, super! Today Sanlam SKY decides to debit for all three policies.
Please sort with out with the client, it’s defeating the whole purpose of saving the client money is it not?
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Replies (2)
Sanlam's replyOfficial
15 Jun 2020, 20:42Dear Matthew
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's reply15 Jun 2020, 20:42
Official
Dear Matthew
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
17 Jun 2020, 13:29Dear Matthew
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
Sanlam's reply17 Jun 2020, 13:29
Official
Dear Matthew
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations