DM
Dimakatso M
1 reviews | Active since Oct 2019
18 Nov 2019, 10:06
Can you pls tell me what's really going on with my claim
I've been calling sanlam for the past I dont know how many weeks regarding my claim last week someone said I dont know what is short even went to the branch when we called they said everything is in line nd sorted Friday I called my line got cut today when I call they telling me other different can yall please do check what is happening with my claim cause according to me the claim was suppose to be processed but I haven't recieved any feedback or anything as yet nd it's very frustrating because ppl I got retrenched with got they pay out last week already with me no sms or anything
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Replies (3)
Sanlam's replyOfficial
18 Nov 2019, 10:43Good day, Dimakatso
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply18 Nov 2019, 10:43
Official
Good day, Dimakatso
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
DM
Dimakatso M's updateReviewer Update
18 Nov 2019, 10:51I would be waiting for the call I really am very much frustrated
DM
Dimakatso M's update18 Nov 2019, 10:51
Reviewer Update
I would be waiting for the call I really am very much frustrated
Sanlam's replyOfficial
21 Nov 2019, 11:07Good day, Dimakatso
We have been informed that the relevant department has made contact with you and will keep you updated on the progress of your case. Therefore, we will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
We have been informed that the relevant department has made contact with you and will keep you updated on the progress of your case. Therefore, we will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
Sanlam's reply21 Nov 2019, 11:07
Official
Good day, Dimakatso
We have been informed that the relevant department has made contact with you and will keep you updated on the progress of your case. Therefore, we will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
We have been informed that the relevant department has made contact with you and will keep you updated on the progress of your case. Therefore, we will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations