Can Someone Please Do Their Job Properly!
Good Afternoon,
My name is Mpho Abrams, my ID Number is *** and my plan number with Sanlam before my withdrawal for my employee funds was ***1. When I did my returns with SARS this year you guys supp**** a tax directive certificate with 2021 as the year which was wrong because I resigned from my previous employment Platinum Life and got paid out in 2020.
SARS then did an audit on me and asked Sanlam to reconcile the certificate with the correct year that is 2020, now their audit results came back and they have stated that AGAIN you guys put in the wrong year and made it 2021. I have been calling and have been sent from pillar to post and now SARS is telling me to talk to you guys to please send them the correct tax directive that has 2020 on it and not 2021.
Can someone please also call me because I am now looking into taking further steps to complain about the appalling service I have been receiving from Sanlam, I have been getting emails that talk non-sensical things and information I did not even ask for.
My number is *** - my refund is on hold and you guys are the ones contributing to this.
Thanks
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Please accept our apology for the service received. We have followed up with the relevant department.
Kind regards,
Client Relations
Please accept our apology for the service received. We have followed up with the relevant department.
Kind regards,
Client Relations
Thanks
Thanks
We have forwarded your message to the consultant for further handling.
Kind regard
Client Relations
We have forwarded your message to the consultant for further handling.
Kind regard
Client Relations