Can never get through to call center

Hi

I'm trying to find out what my outstanding loan balance is but it's becoming an impossible task. I contacted directAxis, waited for a long time, eventually spoke to an agent who put me through to sanlam where I waited even longer. I eventually got cut off, or it just went silent. I had to start the whole terrible process again, this time phoning sanlam directly (***4) waiting for a very long time and eventually getting cut off again.

All I want is to find out what amount is outstanding on my loan.

Thanks