SM
Sinazo M
1 reviews | Active since Jun 2017
18 Jun 2019, 10:53
CAN I GET A CLARITY ON WHAT IS GOING ON?
I took an investment with Sanlam, last week I requested for a withdrawal with the help of a kind lady from Sanlam. I was sent an SMS on the 13th that they will process everything in 48hours. Until today I haven't received anything, I tried to email but there was no response.
What is really frustrating is that the investment is not showing on the list of policies I have with Sanlam online. It was appearing but now its not, and the money has not been paid to my account.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
18 Jun 2019, 11:33Dear Sinazo
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Kind Regards,
Client relations
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Kind Regards,
Client relations
Sanlam's reply18 Jun 2019, 11:33
Official
Dear Sinazo
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Kind Regards,
Client relations
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Kind Regards,
Client relations
Sanlam's replyOfficial
18 Jun 2019, 16:34Dear Sinazo
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your complaint.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your complaint.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Client Relations
Sanlam's reply18 Jun 2019, 16:34
Official
Dear Sinazo
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your complaint.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your complaint.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Client Relations