Call center not helping

Item: Sanlam
Rating: 1
Author: Zodwa N

I just called Sanlam to get assistance however I was transferred from one department to another until I ran out of air time. My sister passed away on the 27/01/22 ,her kids were receiving monthly payments for their deceased father. I just want to know what documents do I need to submit for the kids to keep on receiving the payments.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

28 Feb 2022, 15:11

Dear Zodwa

We acknowledge receipt of your complaint. Please provide either your sister's ID or the father's ID number in the private field.

Regards
Sanlam Client Relations

Sanlam's reply28 Feb 2022, 15:11

Official

Dear Zodwa

We acknowledge receipt of your complaint. Please provide either your sister's ID or the father's ID number in the private field.

Regards
Sanlam Client Relations

Zodwa N's updateReviewer Update

28 Feb 2022, 16:55

Good day
Thank you for the response.
My sisters ID number ***

Zodwa N's update28 Feb 2022, 16:55

Reviewer Update

Good day
Thank you for the response.
My sisters ID number ***

Sanlam's replyOfficial

28 Feb 2022, 17:38

Good day Zodwa

We have forwarded it to a few business units for further investigation.

Regards
Sanlam Client Relations

Sanlam's reply28 Feb 2022, 17:38

Official

Good day Zodwa

We have forwarded it to a few business units for further investigation.

Regards
Sanlam Client Relations