JL
Joanne L

1 reviews | Active since Nov 2022

01 Jul 2025, 06:38

*****

Sanlam is ********ly deducting from my account again. I've tried stopping these by sending numerous cancellation forms. I was told the policy was finally cancelled. Then 13 of June, there were now 2 deductions by Sanlam again. I emailed cancellation forms and queried thes. I was told that only one was cancelled and was asked to cancel the second one. Until today I'm still waiting. My rent unpaid. The next step is to sue because I never took out any policies with them.

0
Replies (4)
Sanlam
Sanlam's reply01 Jul 2025, 07:44
Official
Good day Joanne

We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply01 Jul 2025, 10:11
Official
Hello Joanne

We have received notification that Sanlam Sky has been in touch with you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care
 
JL
Joanne L's update08 Jul 2025, 19:31
Reviewer Update
8th of July, still no refund paid. Very frustrating 😭🥺
Sanlam
Sanlam's reply08 Jul 2025, 19:35
Official
Good day Joanne

Please respond to the email from Sanlam SKY for further assistance.

Regards
Sanlam Client Care