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I took out a life policy with Sanlam. It was very easy and sales was obviously very helpful. Unfortunately, thats where service ends. They are quick to sell.

I cancelled my policy on the 07/14 of this month. They took too long to process the request, paid me out and then took another debit order on the 29th. They have not bothered to let me know that they are taking a debit order (note, at this point I am not even a client anymore). I had to contact THEM. Then I get a notice that it will take up to 16 days for the refund to be processed. OBVIOUSLY this is not good enough, THEY HAVE MY MONEY AND THEY HAVE IT WRONGFULLY. So I phoned them to escalate and get it sorted out. NOW I GET A MESSAGE, because of the process between the BANK and SANLAM, it is their prerogative to punish me by making me wait a week. I asked them about this, as I am a private citizen, and they took my money, just give it back and they refuse. DONT BE FOOLED BY THESE PEOPLE. Once you join them, they will take and take and make NO EFFORT to give back!