Burial funds

I am extremely disappointed with Sanlam’s refusal to release the burial funds and letting me late that I have to wait a period of 14 days for the funds to be returned, despite the fact that I have never missed a single payment on this policy. All premiums have been paid in full and on time, and I have met every requirement as per the policy agreement. I was not informed the time I joined this policy that I’ll have to wait a certain period for the payment to come out.

I’ve been in and out of Sanlam as they kept sending me back home because their system was “offline”. I have a burial on this upcoming Saturday and this delay and lack of cooperation from Sanlam is unacceptable and causes unnecessary emotional and financial distress. I’ll have to apply for a loan to bury someone whom I had covered. I request an immediate and clear explanation for the delay and the urgent release of the burial funds, as this defeats the very purpose of having a burial policy.