Bunch of ****mers

I have 2 existing funeral policies with Sanlam the second one has been active from September last year and initially I was paying my premium on the 25 of each month fast forward to November 2025 I changed employment that resulted in my salary date moving from the 25th of each month to the last day of the month I requested Sanlam to change my debit order date which they failed to follow my instructions and still debited me on the 25 November the debit order was successfully debited and in December they were supposed to debit me on the 31st of December however I wasn’t debited they finally debited me on the 2nd of January 2026 and I was double debited for my second policy I made enquiries and I was informed by their agent Denica (Danica)Dearham that it is due to the change of debit order firstly insurance policies are month to month how do I get double debited if I don’t have any missed debits secondly I requested to speak to a supervisor the agent told me that the supervisor/team leader is not available on the floor they will call me back to this date I’m still waiting for the issue to be resolved I’m very disappointed in how Sanlam is handing the matter as I’ve been their long term client.