Bullying and ************ Tactics

Sanlam is applying intimidating tactics to keep from honoring customer's 2-pot request. I app**** withdraw from my 2-pot with Sanlam on the 20th of Dec 2024. They told me estimated time to receive it will be 25th Feb 2025. I was baffled at why it should take that long. I told them I have colleagues and family who requested theirs from Liberty, Alexander Forbes and Momentum respectively and it took one week for them all to get their money in all 3 companies, so why is Sanlam taking 2 months for the same kind of request? The agent who responded obviously did not like being challenged and moved the estimated date to 19th Mar 2025. Without giving me any reason why it should take that long. I think this is bullying and ************...for my own money. It is so wrong, very unprofessional and mean. I am requesting to be contacted by the call centre manager of the Client Care Centre on *** because I don't think this is the kind of service Sanlam would be proud to have their employees deliver. It definitely does not paint a good picture and referral potential. It's very disappointing to say the least. I just want my money sooner rather than later.