BROKEN PROMISES FROM SANLAM

MY HUSBAND HAS A PROVIDENT FUND WITH SANLAM HES PROVIDENT FUND THE UMBRELLA FUND WHICH PROMISES THAT YOU CAN TAKE FUNDS FROM THE FUND TO BUY A HOUSE OR ANYTHING HOUSE RELATED BUT THAT'S A LIE BCOZ WEVE BEEN HAVING PROBLEMS FOR OVER 5 MONTHS NOW . WE'VE APP**** FOR A PENSION BACKED HOUSING LOAN FROM SANLAM THROUGH STANDARD BANK WHICH GOT DECLINED OVER AND OVER . WE WENT FROM ONE CONSULTANT TO THE NEXT WITH NO HELP WHATSOVER. THE FIRST CONSULTANT PAMELA TOLD US WE HAVE CERTAIN FACTORS ON THE EXPERIAN CREDIT REPORT WE NEEDED TO FIX. WE INFORMED HER THAT ALL THOSE ACCOUNTS WERE PAID OFF AND SETTLED AND SENT HER ALL THE SETTLEMENT LETTERS. SHE LATER REP**** SAYING THEY DON'T EXCEPT SETTLEMENT LETTERS AND TOLD US TO REAPLY AFTER 3 MONTHS AND THAT WAS IT . AFTER TAKING IT FURTHER ANOTHER CONSULTANT SUE----WAYNE NOW HELPED US . SHE TOLD MY HUSBAND HES CREDIT SCORE WAS TOO LOW AND ALSO SAID THEY DONT EXCEPT PAID UP LETTERS. WE TRIED FOR WEEKS TO GET HOLD OF EXPERIAN BUT TO NO AVAIL BCOZ WHAT EXPERIAN HAD ON THEIR REPORT TRANSUNION DIDNT. WE ASKED SANLAM FOR HELP BUT NOTHING. AFTER TAKING IT FURTHER ONE MORE TIME THIS SUE---WAYNE GOT BACK TO US AND AFTER SAYING THEY DON'T EXCEPT PAID UP LETTERS NOW ASKED US TO SEND ALL OF THEM TO HER WHICH WE DID. SHE TOLD US TO FIX JUST 2 THING'S ON THE REPORT WHICH WE DID BUT SHE LATER CAME BACK SAYING THE CREDIT SCORE WAS TOO LOW AND TOLD US TO REAPLY AGAIN AFTER 3 MONTHS. EVENTUALLY A LADY FROM SANLAM GOT BACK TO MY HUSBAND ASKING HIM ABOUT THE PROGRESS OF THE APPLICATION. HE TOLD HER EVERYTHING. SHE GAVE HIM A PERSON BY THE NAME OF MELLISCENT FROM STANDARD BSNK WHO HANDLES THE PENSION BACKED LOANS WHICH NEVER GOT BACK TO US . THAT WAS THE LAST TIME WE HEARD FROM THE LADY FROM SANLAM. WE THEN TOOK IT FURTHER AGAIN AND ONCE AGAIN ANOTHER CONSULTANT HELPED US SHE SEEMED TO BE ACTUALLY HELPING. WE WERE ONCE AGAIN TOLD TO FIX ONE MORE THING WHICH WE DID. AFTER FXING EVERYTHING THEY TOLD US TO DO EVEN THOUGH ALL OF THIS WAS EXPERIANS MESS UP . THEY MESSED US THE CREDIT REPORT. WE WERE LATER TOLD TO GET A PREAPROVAL WHICH DOES NOT STATE ON THE APPLICATION FORM . WE HAD NO OTHER OPTION BUT TO SEEK LEGAL ASSISTANCE WHICH THE LAWYER STATED DOESNT SHOW ON THE APPLICATION FORM AND THEY SHOULD'VE PROVIDED US WITH A BROKER TO GET A HOME LOAN SINCE IT IS A PENSION BACKED LOAN. MY HUSBAND WENT BACK AND INFORMED THE CONSULTANT. SHE LATER GOT HIM A BROKER AND ALL THE WHILE WE WERE TRYING TO GET SANLAM TO HELP US BUT NOTHING. THE BROKER THEN TOOK OVER AND ONCE AGAIN WE WERE DECLINED. SO TO SANLAM PLEASE DONT OFFER THESE PROMISES TO YOUR CLIENT'S IF YOU CAN'T DELIVER. WE HAVE NEVER BEEN THROUGH SOMETHING SO DIFFICULT AND PAINFUL IN OUR ENTIRE LIVES. WE DON'T WANT A RESPONSE FROM SANLAM BCOZ WE HAVE LOST ALL CREDIBILITY WITH THEM . WE ARE NOT TAKING THIS FURTHER WE ARE EXHAUSTED AND DECIDED TO MOVE ON FROM THIS AND TRY SAVE MONEY AND BUY A HOUSE AT A LATER STAGE. LIKE I SAID WE DONT WANT A RESPONSE FROM SANLAM WE DONE. THANX