Broken Promises and Moving Deadlines

I am extremely frustrated with Sanlam Trust regarding the termination of my account.

After escalating my complaint, I was contacted and assured that the termination would be completed by Wednesday, then by Thursday, and I was explicitly promised that it would be completed by the end of the week. Despite these commitments, the funds still have not reflected in my account.

I have already received a benefit statement confirming the full value, which indicates that the process is at an advanced stage. The continued delays, lack of transparent communication, and moving deadlines are causing severe financial strain and making it impossible to meet essential household obligations.

I have followed the correct procedures, escalated appropriately, and repeatedly checked for updates. I am now requesting immediate clarification and urgent release of the funds, as the repeated broken promises are unacceptable. It’s ridiculous that i have to write a second 1 star review in under a week.