Bring back the MONEY!

I am so disappointed in a way Sanlam do things. In August I received a letter from the post advising me of the money that my late sister has invested that she can now claim this.

I called the customer service team and wasted an whole hour with no joy( mind you, I am using airtime) Okay! I went to the nearest brunch which in in town (Milkwood Office Park, Milkwood Crescent, La Lucia Ridge, Durban, 2008) Told them " I am here for my late sister's investments" gave them all the documents which was required. Her ID book, affidavit, death certificate, my ID and the bank statements this was in Sept 2021.

I have been chasing up for this money only to be told that it under my sister's daughter who is only 12years old and who is under my care. I went back to the brunch for a follow up and they said they need a letter from high court proving that I am the gaudiants. I went to two court which was the high court and the family court and only to be sold that I need to go to the social workers and yes I went, I was told that I need a value letter from sanlam requesting for the gauidant letter from the social worker's...It now 2022 I have been to sanlam numberious times to ask for this value letter and still I have not received this I was promised a timeframe NOTHING they do not call me or email me again I am so disappointed and need my sister's money it not like I am asking for a loan it my sister's money who left two kids which me and I am strugglying. All I need is my late sister's money.