PT
Patrick T

1 reviews | Active since Feb 2013

24 Mar 2024, 06:38

Bridge of Contract

Sanlam Money Saver Credit Card division Which is part of Sanlam in partnership with RCS failed to pay me my weatlth bonus which is part of the program. The wealth bonus is normally paid annually the end of January as i have chosen. Up to so far no wealth bonus was paid to my account. Numerous consultation was made with the Manager Craig and he always makes empty promises about matter being resolved in few days. Craig last response was tha money will be paid to my account before the 20th of March and it is now the 24th of March and no money has been paid. This is very infuriating that a big company like Sanlam will resort to such a conduct.

0
Replies (2)
Sanlam
Sanlam's reply24 Mar 2024, 11:47
Official
Good day Patrick
 
We apologize for your service experience.

We have requested the Sanlam Money Saver Credit Card department to look into the matter and contact you. 
 
Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Mar 2024, 09:54
Official
Good day Patrick

This is to confirm that you have been contacted and is being assisted.
 
Regards
Sanlam Client Care